Too big? Too small? Too something else?
It’s okay to change your mind and not be satisfied; you can return your items for any reason within 14 days of your delivery.
You must request a return within 14 days of receiving your order.
Process for returning an item :
1. Make sure it meets the criteria for a valid return
2. Send us a message at email@example.com indicating the intent to return the item. Please include the following in the email :
• Photo/video of the item depending on the item
• Tags and labels attached
We will respond you on a business day within 24 hours and assist you in processing the return of the purchased item.
If your return request is accepted, you should return back the item(s) within 7 days.
• Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
• Buyer is responsible for return shipping cost
• Original shipping charges will not be refunded
As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
|The product is damaged in delivery
|The product does not function as described in its manufacturer specification
|Not the product the customer ordered (e.g. wrong size or wrong color)
|Missing items/parts as indicated in the packaging
|Does not fit*
|A customer receives the size that was ordered but it does not fit*
|The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
RETURNS & REFUNDS
OUR 7-DAY MONEY BACK GUARANTEE
Kleekshop.com guarantees that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us:
• by email: firstname.lastname@example.org
• by visiting the Contact page on our website