Customer Help: Frequently Asked Questions
Our KleekShop team is always here to assist you.
Common purchase queries answered
Shipping and Tracking
The delivery time will depend on your chosen shipping method and can vary between 2-16 days. You will be provided a number to track your package.
No, you don’t need an account on KleekShop to order, manage or track your packages. All you need is an email address.
Contact us via form or email at the earliest time possible, and we’ll take the necessary measures to update your shipping address unless it has already been delivered.
After your product has been shipped, you will receive a tracking code via your email address and further instructions on how to track your package.
No. All the payments on KleekShop are processed via secure payment gateways and your credit card information are neither received nor stored in our databases.
No, we don’t charge sales tax on purchased items.
Currently, our products are shipped only to USA.
It may or may not. If you order a few units of one item, it will most likely arrive in one package. If you order different items, they will probably arrive in separate packages as they might come from different warehouses.
If you need to swap an item
Returns and Exchanges
Some items may be eligible for return and exchange within the first 14 days of delivery if not used or damaged. Check our Return Policy for more info.
Contact us via the email or form and we’ll assist you in exchanging your item.
Contact us via the email or form and we’ll assist you in exchanging your item.
All the instructions regarding the return will be provided in the email including the address.
There are multiple ways you can contact us inluding filling out the form on this page, emailing us and calling us.
Contact us at the earliest time possible, and we’ll take the necessary measures to update your shipping address unless it has already been delivered.
Contact us via form or email at the earliest time possible, and we’ll change or cancel your order unless it has already been shipped.
Yes. You can pre-order any of your desired items and we’ll ship them once it’s back in stock.